Privacy Policy – Sivaashramam Lodge

1. Introduction

At Sivaashramam Lodge, we are committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices related to the collection, storage, and processing of your data.

2. Information We Collect

When you book a stay or use our services, we may collect the following information:

• Personal Information: Name, email address, phone number, postal address, and government-issued ID details.
• Payment Information: Credit/debit card details or other payment methods used for bookings.
• Booking Details: Check-in/check-out dates, room preferences, and special requests.
• Website Usage Data: IP address, device type, browser details, and interactions with our website (via cookies and analytics tools).

3. How We Use Your Information

We use your information for the following purposes:

• To process reservations and provide our lodging services.
• To communicate booking confirmations, cancellations, or updates.
• To improve our services and personalize your experience.
• To comply with legal and regulatory requirements.
• To enhance website functionality and security.

4. Data Sharing & Third Parties

• We do not sell, trade, or rent your personal information to third parties.
• Your data may be shared with payment processors, booking platforms, and government authorities if required by law.
• Third-party services such as Google Analytics may collect anonymous data to analyze website traffic.

5. Data Protection & Security

• We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.
• Payment transactions are encrypted and processed through secure gateways.
• Only authorized personnel have access to sensitive guest information.

6. Cookies & Tracking Technologies

• Our website uses cookies to enhance user experience, remember preferences, and analyze traffic.
• You can manage or disable cookies through your browser settings, but this may affect website functionality.
• For more details, refer to our Cookie Policy.

7. Data Retention

• We retain guest data only for as long as necessary to fulfill booking requests, legal requirements, and service improvements.
• Sensitive data such as payment details are not stored beyond transaction processing.

8. Your Rights

As a guest, you have the right to:

• Access, update, or correct your personal information.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations or our services. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📍 Sivaashramam Lodge
No 26, Lakshmi Narayana Nagar, Behind Yogiram Surath Kumar Ashramam, Thiruvannamalai - 606603.
📞 Phone: +91 - 7736066805
📧 Email: [email protected]

By using our website or booking a stay at Sivaashramam Lodge, you agree to this Privacy Policy and the collection of data as described.